You may remember that I sent an e-mail complaint to TIGTA on Friday because someone from within the confines of the IRS was browsing this website. I explained to them who I was, the pertinent information, and that I had a ticket open with them from about six months ago. Here is their response in its entirety:
"What type of ticket do you have open? Who is it open with? What is a ticket?"
That was it. I'm not kidding. I really, really wish I were kidding. No opening, no apology, no course of action. Nada. Just three questions of rapidly diminishing length and intellect level. When someone who makes a good $50-$60K of my tax dollars as salary asks me what a ticket is, I tend to become a little bit miffed. Perturbed, even. I'd go so far to say that I was downright irked.
OK, I was pissed. Like the scene in Braveheart where all the Scotsmen are yelling and screaming and waving their weapons around and stuff? That was going on in my head. (Not the mooning, just the hordes of angry Scots.) When I get angry, I don't turn green. (Unfortunately, as that would be really, really cool.) My vocabulary goes into overdrive. Here's the first part of my response to TIGTA, wherein I answer their questions:
"Dear Unnamed TIGTA employee,
Thank you for your response. I will endeavor to answer your questions as you asked them.
I do not know the 'type of ticket' I have open. The type is whatever type that is created when someone makes an internet complaint regarding governmental employees going to non-work-related websites during their governmental tour of duty instead of performing their assigned tasks and job duties. You would, presumably, know what that is more than I since you work for TIGTA and I do not.
I do not know the name of the specific individual who last handled the ticket. He was a TIGTA investigator, and I spoke with him at length in May as I stated in my previous e-mail. The ticket, therefore, is open with TIGTA.
As for your question 'what is a ticket?'... traditionally it is a piece of paper with information on it, but has since been used as a euphemism for an active case. Perhaps you call it a 'case number', or perhaps you actually still use little pieces of paper which is why you did absolutely no research into this matter to determine that I have a six month old case to which this complaint needs to be associated."
It goes on like that, with the complexity of words increasing. "Wherewithal" and "apathetic" come up, and I know that whoever reads it is just going to skim over those words because they won't actually have meaning to the reader. They just create a momentarily furrowed brow and a slight buzzing noise in the head of the reader as he/she skims along looking to close the case without actually doing anything, and then head off to break number 147 of the day. Have to warm up for lunch, after all. I mean, really... why would an investigator be expected to investigate? That's not in the job description! I'm sure my complaint sounded all suspicious what with me using this strange lingo and secret code words. "What is this 'ticket' of which you speak? My mind holds no meaning for such words. You must be a sorceror! Avaunt, demon! You who have now forced me to use this 'ticket' word twice without my knowledge of its origin! I have been ensorcelled! I must wash the foul words from my mouth! Bring forth the sacramental cupcakes, ho-hos, doughnuts, bagels, cookies... more cupcakes..." *drool eat drool munch drool snack drool consume*
Your tax dollars at work. (And I really, really, really honestly and completely wish I was kidding.)
The story doesn't end here. Not at all. But that's all I'm going to share at the moment. Sorry. Just needed to vent.